Minet underscores its commitment to Quality Service as it retains ISO 9001:2015 Certification

Insurance and risk management solutions provider, Minet, has retained its ISO 9001:2015 certificate following a rigorous review of its processes and service offerings that adhere to international benchmarks. The recertification was received from SGS Kenya, the world’s leading inspection, verification, testing, and certification company.

Making the announcement, Sammy Muthui, Minet Kenya’s Chief Executive Officer has said:

“We are thrilled to achieve re-certification to the ISO 9001:2015 standard, which affirms our steadfast dedication to quality and customer-centricity. This milestone reinforces our promise to deliver unparalleled service and uphold the highest standards of excellence in everything we do.”

Mr. Muthui reiterated Minet’s commitment to continuously improving, maintaining, and reviewing the quality of systems and processes and adhering to the Quality Policy with a focus on enhancing its quality management system.

“Minet’s recertification is a demonstration of the leadership and staff’s commitment to enhancing excellence in the company’s service and product offering in line with international standards of quality management. Minet is committed to complying with ISO standards as well as implementing mechanisms that ensure that non-conformity to quality standards never recurs, should it occur.” He added.

On its part, SGS Kenya’s Business Assurance Manager, Mr Kioko Ndolo commended Minet Kenya Insurance Brokers Limited, Minet Kenya Financial Services Limited, and Minet Kenya Consulting Limited for their outstanding achievement.

‘Your collective efforts and dedication to upholding the seven principles of the ISO 9001:2015 certification – including customer focus, leadership, and evidence-based decision making – have not gone unnoticed,’ said Mr Ndolo.

“We are proud to confirm the recertification of Minet’s ISO 9001:2015 accreditation, which reaffirms that Minet’s processes and procedures meet and exceed international standards in delivering high-quality risk advisory services in the market. We applaud Minet’s dedication to excellence and urge similar corporates to embrace this commitment.”

ISO 9001:2015 certification requires organisations to consistently improve their ability to provide products and services that meet customer and regulatory requirements.

The insurance brokerage firm received its first ISO 9001-2015 certification in May 2021 that has been the benchmark of its quality management system. Minet has since implemented a self-review mechanism and formed a committee that regularly reviews its vast range of products and services, operations and processes, as well as the varying risks and opportunities as well as the effectiveness of the actions taken to manage its risk matrix. In doing so, Minet takes a risk- based approach prioritizing its efforts based on the level of risk and in tandem to the Insurance Regulatory Authority risk- based supervision model.