Access Bank (Kenya) PLC and National Bank of Kenya Introduce Seamless Shared Banking Services
Access Bank (Kenya) PLC (“Access Bank Kenya”) and National Bank of Kenya (“NBK”) have today announced a strategic service integration that allows customers from either bank to access certain in-branch banking services seamlessly across both institutions.
The collaboration, which is part of the ongoing integration process, will enable tellers across the combined branch network to process core transactions, including viewing account details, making cash deposits and withdrawals, and transferring funds.
This new capability represents a major step toward providing seamless service across a combined footprint of more than 100 branches countrywide and is aimed at enhancing convenience, expanding reach, and improving service delivery. Customers are assured that their existing accounts, cards, cheque books, and digital platforms remain valid, and deposits remain secure.
Commenting on the milestone, Access Bank Kenya County Managing Director, Ralph Opara, said: “I’m pleased at the strides we have made to get to where we are today. By opening our networks to each other’s customers, we are ensuring that banking is simpler, faster, and more accessible. This move also reflects our ambition to continue to deliver greater choice, improved digital services, and stronger financial solutions to our customers.”
As the integration process continues, customers can look forward to benefiting from a broader range of offerings that combine NBK’s strong public sector and retail heritage with Access Bank’s global expertise and digital innovation. Retail and SMES customers will enjoy wider access and more reliable digital channels, the corporate and multinational clients will receive support for cross-border trade finance and treasury management through Access Bank’s hubs located in the UK, Dubai, China, Malta, France, India, Lebanon, and Hong Kong. Public sector clients will continue to rely on NBK’s expertise, now reinforced by digitized collections, disbursements, and greater capacity to advance Kenya’s national inclusion agenda.
George Odhiambo, Managing Director of NBK, added: “Our customers remain at the heart of everything we do. This synergy with Access Bank Kenya is a clear demonstration of how collaboration within the banking industry can deliver real value to customers. Together, we are building an institution that will deliver more value to customers, empower communities, and play a catalytic role in Kenya’s economic growth agenda.”
This initiative further strengthens the shared vision of both banks to simplify banking, enhance customer experiences, and support Kenya’s growing digital and physical financial ecosystems.
Customers of NBK and Access Bank Kenya can now look forward to greater convenience, reduced transaction barriers, and wider accessibility to financial services across the country.
